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Customer Service and Sales Support Representative in Eagan, MN at Factory Motor Parts

Date Posted: 6/21/2018

Job Snapshot

Job Description

The Customer Service and Retail Sales Support position is responsible for supporting the Retail sales channel with a variety of sales support functions in order to increase overall sales within the division. This position will assist customers and sales with questions, concerns, and sales orders. as well as investigate and resolve any customer issues.



DUTIES & RESPONSIBILITIES:
  • Assist channel in growing incremental sales through a variety of sales support activities.
  • Input customer orders received verbally or through other means.
  • Receive, respond to, and effectively resolve incoming customer calls escalating information to sales when necessary.
  • Work with operations staff in regards to the delivery of customer orders, estimated time of delivery, service issues, backorders, and fill rates.
  • Respond to customer inquiries regarding information, pricing, order status, or other needs.
  • Develop, maintain and communicate reports and spreadsheets regarding customer orders, backorders, sales trends, pricing, volume, and any other required information.
  • Process and track the final accurate processing of customer returns and credits.
  • Place outgoing calls to designated customers regarding sales promotions and other sales needs.
  • Respond to and successfully resolve customer needs and problems.
  • Assist in the set up of new customer locations and stores, review and process new customer inventories and other related activities.
  • Effectively communicate customer successes and concerns with appropriate sales staff.
  • Attend and actively participate in weekly sales meetings and related conference calls.
  • Job Requirements

  • Working knowledge of Microsoft applications including intermediate Excel and Outlook skills.
  • Ability to successfully manage a variety of competing priorities.
  • Effective verbal and written communication skills.
  • Effective time management skills.
  • Ability to effectively analyze a variety of complex components and successfully and rationally problem solve.
  • Strong number acumen and attention to detail.
  • Demonstrated follow up ability in a timely and accurate manner.
  • Ability to quickly and flexibly change work direction depending on business need.


    MINIMUM REQUIREMENTS:

    High school diploma and 2-3 years customer service experience.





    An industry leader, FMP offers a well-balanced compensation and benefits programs, including medical, dental, life, 401K with match, profit sharing, paid holidays/vacation/sick time + much more. Salary is based on experience and job performance.


    If you are ready for a new destination, we would like to hear from you. Please visit our website www.factorymotorparts.com to apply online!


    Drug screen and background check administered as a condition of employment.



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    • Please view Equal Employment Opportunity Posters provided by OFCCP here.
    • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)