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Customer Service Representative in Eagan, MN at Factory Motor Parts

Date Posted: 7/24/2018

Job Snapshot

Job Description

Factory Motor Parts, Inc, a is looking for a Customer Service Representative located in Eagan, MN.

This position is responsible for supporting the SPLASH® Retail / Distributor Channel with a variety of customer service functions including the entry, shipping, and fulfillment of customer orders and expectations. This position will support Splash by processing customer orders, ensure proper shipment, and assist customers with questions, concerns, orders, and other needs. At SPLASH®, we are known and trusted for our exceptional Windshield Washer products. In addition, we sell De-Icers, Ice Melt, Antifreeze, Pressure Washer Cleaner, Wiper Blades, and others.

Additional duties will include:

  • Receive, enter, and process customer orders.
  • Ensure orders are shipped within customer specifications to meet customer delivery date expectations via a variety of processes specific to each customer.
  • Verify customer pricing and product specifications.
  • Work with plant, DC and co-packer operations staff in regards to the delivery of customer orders, estimated time of delivery, service issues, backorders, and fill rates.
  • Monitor reports to proactively avoid customer, inventory and other related issues, confirm pricing variances, and to track customer order status.
  • Work with Sales staff and Operations to resolve customer needs and problems
  • Process and document consumer calls, inquiries and concerns regarding where to purchase products, how to use products, product quality concerns and direct appropriately to other internal teams for resolution.
  • Create purchase orders for the manufacturing of products. Receive and process completed purchase orders including production orders.
  • Work with Accounting and Operations to address and reconcile sales order inventory and costing anomalies.
  • Assist channel in growing incremental sales through a variety of sales support and customer service activities.
  • Review new customer requirements and coordinate with other key departments in ensuring customer requirements can be met.
  • Maintain and manage customer’s vendor requirements documentation and help ensure customer scorecards are compliant.
  • Process and track customer returns and credits and update AR dept.
  • Attend and actively participate in weekly meetings and related conference calls.

Job Requirements

What you’ll need:

  • Strong motivation to serve customers
  • Ability to successfully manage a variety of competing priorities
  • Effective verbal and written communication skills, internal and external
  • Effective time management skills
  • Ability to effectively analyze a variety of complex components and successfully and rationally problem solve
  • Strong numbers acumen and attention to detail
  • Ability to work on a team and solve problems together
  • Demonstrated ability to follow up and complete tasks independently in a timely and accurate manner
  • Ability to quickly and flexibly change work direction depending on business need
  • Working knowledge of Microsoft applications including intermediate Excel and Outlook skills
  • Working knowledge of TRAVERSE Business Software experience is preferred

An industry leader, Splash offers a well-balanced compensation and benefits programs, including Medical, Dental, Vision, Life, 401K with match, Profit Sharing, Paid Holidays/Vacation/Sick time, STD/LTD, + much more. Salary is based on experience and job performance.

If you are ready for a new destination, we would like to hear from you. Please visit our website to apply online!

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer.

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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)