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Parts Professional in Saint Louis, MO at Factory Motor Parts

Date Posted: 1/25/2018

Job Snapshot

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Job Description

Do you have a passion for Customers and Cars?

Factory Motor Parts is looking for an experienced and customer focused Auto Parts Professional to join our Customer Service Team.


This position will talk with the customer to identify their needs, have excellent selling skills, and strengthen the overall relationship between Factory Motor Parts and the Customer.  This position will reside in one of our customer’s locations. 

Additional responsibilities include:

  • First Priority will be to work directly with the customer the positions resides with
  • Take additional customer orders over the phone
  • Look up auto parts in our FMP parts catalog system as well as various OE parts catalogs
  • Process customer orders with high degree of accuracy
  • Trouble shoot and make recommendations to meet customer needs
  • Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
  • Receive, respond to, and effectively resolve incoming customer calls escalating information to sales when necessary
  • Respond to and successfully resolve customer needs and problems.
  • Process and track the final accurate processing of customer returns and credits.

Job Requirements

A qualified candidate will have previous automotive parts counter experience in either a retail store or other setting where finding the right part was an essential function of the job.

Also Requires:

  • 3 Years’ experience with Automotive Parts
  • OE Dealership parts experience is a plus
  • Ability to look up parts in multiple parts cataloging systems
  • Excellent verbal and written communication skills
  • Strong background in mechanics & ASE certification is a plus

An industry leader, FMP offers a well-balanced compensation and benefits programs, including medical, dental, life, 401K with match, profit sharing, paid holidays/vacation/sick time + much more. Salary is based on experience and job performance.

If you are ready for a new destination, we would like to hear from you. Please visit our website to apply online!

Drug screen and background check administered as a condition of employment.

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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)