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User Support Specialist in Eagan, MN at Factory Motor Parts

Date Posted: 8/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Eagan, MN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Factory Motor Parts is looking for a User Support Specialist to join the fast paced IT team at our corporate office in Eagan, MN. Qualified candidates must have strong customer service skills and be able to successfully troubleshoot, diagnose, and resolve service and support issues across the organization.

Additionally the User Support Specialist will:
  • Provide primary technical support to Factory Motor Parts employees and respond to requests via telephone, email, remote access, and in-person.
  • Using established support guidelines and polices, ensure proper prioritization and escalation of incidents that are unresolvable to appropriate colleagues.
  • Team-up with other I.T. staff to provide timely resolutions to end-user needs.
  • Occasionally travel to company locations to provide assistance in urgent situations.
  • Performs other related duties as assigned.

Job Requirements

Position :
  • 1-3 years in a customer service, help desk, or other technical support role in a fast pace environment.
  • Excellent interpersonal skills with a strong customer-focused attitude.
  • Strong attention to detail and demonstrated follow through.
  • Ability to understand, research, and report on problems, and work with various products and vendors to offer the most appropriate solution.
  • Excellent oral and written communication skills, clearly communicating complicated concepts over the phone, in person, and in writing.
  • Ability to work in highly dynamic environment with minimal supervision.
  • Flexibility to accommodate after-hours and on-call weekend shifts per the department rotation schedule.

An industry leader, FMP offers a well-balanced compensation and benefits programs, including medical, dental, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.

If you are ready for a new destination, we would like to hear from you. Please visit our website to apply online.

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer.

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  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)